Returns and Deliveries

Delivery Information
Shipping within the UK

 


WE ONLY DELIVER TO UK MAINLAND


Standard Delivery - We aim to deliver within 5 working days, a postage and packaging rate of £4.99 is charged on all UK orders. Personalised items will be despatched separately once they are complete (normally within 28 days).



UK Express 48hr Delivery - will be available in late July 2012


UK Express 48hr Delivery - orders must be received before noon. A postage and packaging rate of £9.99 is charged for this service (UK Mainland Only* & excludes Personalised Items**). No weekend or Bank Holiday deliveries are available, and delivery cannot be guaranteed where delivery by our courier has been affected by adverse weather


Personalised Items


**Please note personalised items can take up to 28 days to deliver, therefore Express Delivery is not available for these products. Personalised products will be sent separately from the rest of your order

 

Please note that all orders placed between the 21st December 2012 and 3rd January 2013 will not be despatched until the 4th of January 2013

 

 

Returns


Satisfaction Guarantee

 
We hope that you will be delighted with all the goods you receive, but if any reason you are dissatisfied, simply contact us to arrange returning the items in an unused and resalable condition within seven working days for a full refund – no questions asked.
Please note that in these cases we do not reimburse return postage cost and that we are unable to accept returns of personalised items, jewellery or perishables unless they are faulty. This does not affect you statutory rights. In the unlikely event that any of your goods arrive damaged or faulty we will arrange a refund or replacement for you, and reimburse the cost of returning the item if we have requested it back
To return items please use the Contact Us form. The Customer Support department can then investigate your request and contact you to arrange/confirm details